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Does Air Astana offer a special service for children traveling alone?

Air Astana recognises that sometimes parents have no choice but to send their children on flights alone. Air Astana welcomes Unaccompanied Minors on board its flights and hopes that the procedure in place for the Unaccompanied Minors service will make the parent’s decision to entrust them to the airline for safe keeping somewhat easier.

At what age are children allowed to travel as Unaccompanied Minors on Air Astana flights?

Children under the age of 6 years cannot be accepted as Unaccompanied Minors.

Unaccompanied Minors accepted on domestic and international flights must be aged between 6 and 15 years inclusive.

Unaccompanied Minors Service

Reservations for Unaccompanied Minors must be made at least 24 hours before their scheduled departure by contacting Air Astana Special Service or your travel agent. When making the reservation, the Unaccompanied Minor’s parents or guardian must complete and sign the application form for the transportation of the Unaccompanied Minor. This must include information on both the responsible adult delivering the minor upon departure and the responsible adult collecting the minor upon arrival.

Reservations for Unaccompanied Minors cannot include connecting flights that require a change of aircraft. As an exception, Unaccompanied Minors can be accepted on transit flights via Astana from Almaty to London, Paris, and Frankfurt and accompanied by Air Astana staff during their stopover. The transit time in Astana must not exceed 2,5 hours for Almaty-London and Paris-Almaty flights and 2 hours for Almaty-Paris, London-Almaty, and Almaty-Frankfurt-Almaty flights.

For additional security, Unaccompanied Minors will not be accepted on flights scheduled for departure between 11 pm and 6 am, even in case of absence of alternative flights and regardless of arrival time.

There is no additional charge, besides the fare, for Unaccompanied Minors traveling on Air Astana flights.

For domestic travel within Kazakhstan, Unaccompanied Minors aged between 6 and 14 pay 50% of the applicable adult fare. Unaccompanied Minors aged 15 years pay the applicable adult fare.

For international travel, Unaccompanied Minors aged between 6 and 11 pay 75% of the applicable adult fare, and Unaccompanied Minors aged 12 to 15 pay the applicable adult fare.

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