How can I check in when traveling with Air New Zealand?
To ease your way through the airport, Air New Zealand offers the following self-check-in options:
- Online/Mobile Check-in.
- Kiosk Check-in.
When must I check in when traveling with Air New Zealand?
For international flights, you are required to have completed final check-in no later than 90 minutes before your international flight is due to depart. Due to security reasons, on all flights operating to, through and from the US, you need to be checked in no later than 2 hours before your flight is due to depart.
For domestic check-in, if you are traveling with checked baggage, you are required to be checked in at least 30 minutes before the scheduled departure of your flight. Your flight may already be closed if you check in later, and you will be required to transfer to the next available flight. If you’re traveling without checked baggage, you’re able to go straight to the gate to check in by scanning your barcode on your electronic ticket or the Air NZ mobile app and board your flight. You should be at the gate ready to board at least 20 minutes before the scheduled departure of your flight.
When a domestic flight departs from an international terminal (e.g., flight NZ90 from Christchurch to Auckland) or the itinerary involves a connection to an international flight, passengers are required to be checked in 60 minutes before the departure of the domestic flight.
Online Check-in is available for travel starting on Air New Zealand operated flights within 24 hours before the flight departure, and, if you travel with checked baggage, remember that you still must tag and drop your bags before Bag Drop closing time.
Online Check-in is not available for:
- Unaccompanied Minors.
- Passengers with certain special service requests.
- Passengers with paper tickets.
- Bookings of more than 9 passengers.
- International multi-city bookings.
To check in online, you have to either use the link sent in your travel email, or retrieve your booking online. You will need handy the following:
- Booking reference.
- Passports of all passengers you are checking in.
- Membership number of the Frequent Flyer program.
After you start Online Check-in, just follow the steps:
- Select passengers to check in and enter Frequent Flyer membership numbers.
- Choose to upgrade on eligible flights.
- Manage/add bags and complete the baggage declaration.
- Select seats for all passengers checking in.
- Pay for any upgrades, Extra Bags (available on Air New Zealand ticketed and operated flights) and seat selection.
- For all passengers checking in, enter passport details and other entry and transit requirements required by the destination country.
For every passenger who has successfully completed Online Check-in will be issued a boarding pass, for which you have the following options:
- Receiving it by email for printing or save for printing later.
- Mobile Boarding Pass in the Air NZ mobile app.
- Picking up at the gate from the dedicated online check-in counter.
In some cases (e.g. when there are entry and transit requirements for the destination, the flight departs from an airport where home printed or mobile boarding passes are not accepted, or a proof of onward tickets is required), a boarding pass cannot be issued online. In this instance, your boarding pass will be issued at the dedicated online check-in counter at the airport if you meet all the requirements.
For domestic flights, Kiosk Check-in service is available in the airports of Christchurch, Auckland, and Wellington. These domestic terminals are self-service in style, provided with check-in kiosks, a bag drop area to place your own bags and an easy to use scanners for self-boarding at the gate. Without any bags to check-in, passengers will be able to go straight to the gate in all 26 of Air New Zealand domestic terminals, scan your boarding pass and board your flight.
For international flights, if you are traveling from Auckland, Christchurch, Queenstown, Wellington, Sydney, Melbourne, Brisbane, London Heathrow, San Francisco, or Los Angeles, you can check in using Air New Zealand self-service kiosks. You will need to scan your machine-readable passport and those of your travel companions at the kiosk. If you haven’t completed check-in prior to the check-in time stated, that may result in not being able to travel as planned.
If passengers are traveling on a flight operated by another airline (a codeshare flight), they will need to check-in with the operating company.
Requirements for Check-in
You have to carry proof of identity with you as you may be required to present this at check-in. For domestic travel, a driver’s license, passport, credit card, birth certificate, Airpoints or Koru card, or Community Services Card are all suitable forms of identification. For international travel, you’ll need a valid passport and any applicable visas.