Does Air Transat offer special services for young passengers traveling alone?
Children who are traveling alone are very important at Air Transat, which, to ensure that these young passengers receive services of the highest quality, from check-in to arrival at their destination, offers the Unaccompanied Minor Service – a special “VIP Service”.
Which are the age restrictions for the Unaccompanied Minor Service?
Children under 8 years are not accepted under any conditions and must be accompanied by a person age 16 or older.
Children from 8 to 11 years inclusively are accepted upon the purchase of the Unaccompanied Minor Service and compliance with all the requirements which this service implies (paperwork, identification, fee, etc.). Unaccompanied Minors are accepted only on Air Transat flights. Air Transat will not accompany children to connecting flights on another airline.
Children from 12 to 17 years inclusively can travel alone on Air Transat flights. Air Transat will make every effort to assist them for the duration of their journey, but cannot be responsible for youth passengers at any time. Young passengers traveling alone must be able to do so unassisted. Parents/guardians may choose to purchase of the Unaccompanied Minor Service for their child. All paperwork, identification requirements, services, handling and fees will apply.
Unaccompanied Minor Service
To book a flight for your child traveling alone, you must contact Air Transat’s Seat Selection and Information Centre up to 2 days prior to departure for flights departing from Canada and Southern destinations, and up to 3 days in advance for flights departing from Europe. The child must be brought to the airport by a parent or responsible adult and have confirmed reservations through to destination. In order to complete the required form and check baggage, you should check in 3 hours prior to flight departure.
During check-in, you will have to provide complete information regarding the person who will meet the child at the destination (full name, complete address and phone number). Special tags will be attached to the child’s baggage, in order to identify them easily, and your child will also be given a pouch (containing travel documents – tickets, passport, Customs forms, etc.) to wear around their neck and identify him/her as an Unaccompanied Minor. You must remain at the airport until the flight is airborne as confirmed by an Air Transat agent.
All Unaccompanied Minors get priority boarding on all Air Transat flights. An Air Transat representative will accompany your child during boarding. At no time is your child left alone. During boarding, your child will be introduced to the flight director in charge of cabin crew who will escort the Unaccompanied Minor to his/her seat and introduce him/her to the flight attendant responsible for that section of the cabin. Cabin crew will pay special attention to the child during the whole flight. Upon arrival, cabin crew will introduce Unaccompanied Minors to Air Transat ground staff. The Air Transat representative will then accompany your child through Customs and Immigration, as well as to the baggage claim area, and, using the information given on the form, will check the identity of the person who has come to meet your child.
Photo ID will be required by the Air Transat representative from the person collecting your child at the destination. The child will not be released to a person who is not listed on the form. If the information does not match, Air Transat will contact the parent/guardian who accompanied the child to the departure airport. If no one is present to meet your child at the destination, Air Transat will contact local authorities.
The cost for the Unaccompanied Minor Service is $100 CAD (or the equivalent in foreign currency) per unaccompanied child, per flight segment. In addition to being escorted through the airport processes, this special “VIP service” includes advance seat selection, priority baggage handling, a surprise pack, a comfort kit on board (includes blanket and a headset) and free snacks from the On Board Bistro menu.