Freebird Airlines Airbus A320 seat review by Shirley Jenkins #34906

This is NOT the plane we would have expected booking through TUI. Very upset that although we had 2 special assistance booked we had no help before boarding, even when requested! The family was completely split up with the 2 SA's people given seats in row 28! We did explain this when the seats were allocated at check in and was told to "take it up with your agent" The others were in rows 12 and 1. Disgusting! Generally the plane is dated. There was no food or drink choice brochures in the seat back and didn't know you could request one. No hot food on board and rolls were dry. Seat was ok, average leg room for economy. 3 items we asked for from duty free were not available, so didn't buy anything. Cabin crew were efficient, although the curtain was drawn for far too long therefore blocking the front toilet. In a nutshell: Disappointing, upsetting flight which seemed a lot longer than it should have been as no family members nearby to talk to. Disappointed with the level of help for special assistance I.e None. Check in staff were offhand. Standard of food and duty free was bad. If I was booking directly I would know what to expect but booking through TUI I expect better!